Delete your account
You can delete the account yourself in the app, or ask us to do it. Both routes delete the same data.
In the app, right away
If you are a rider: open Settings in the app and tap Delete account.
If you are a driver: open Settings in the driver app and tap Delete account. The app takes you offline first.
The account cannot be deleted during a ride. Finish the ride first.
Ask us to do it
Cannot get into the app, or would you rather we did it? Write to us and we will delete the account. We reply within one month, usually the same week.
Write to us →Tell us the mobile number on the account, so that we delete the right one.
Mobile number, name, email address, profile photo, saved places, saved cards and your Apple and Google sign-ins. If you are a driver, the personal identity number, the details from your taxi driver licence and the photos of it are removed as well, together with the selfie.
Rides, payments and receipts are kept for seven years, because the Swedish Bookkeeping Act requires it. After deletion they cannot be linked to you as a person. A driver's receipts carry name, driver code, organisation number and vehicle, and those details stay with the receipt.
If a driver account is blocked we keep an encrypted checksum of the personal identity number. It cannot be read as an identity number, but it makes the block hold if someone registers again.
You can also get a copy of your data before you delete the account: open Privacy in the app and tap Request my data, and we will email you the file. Correction, objection and restriction are requested at the same address as deletion.